Please find a list here of our FAQ’s in relation to the Bnb and Transport program. If you have any additional questions please submit them below.
Will my information be made publicly available?
No your information is 100% private
Can we be picked up from the airport, train station etc?
If a driver or cab or uber can be organised for you then it will be and you will be advised well in advance. If you can give us more than 48 hrs then the chances go up considerably.
Is there a cost for provided accommodation for myself or other family members?
No Rural Aid will either source a room for you with one of our supporters or we’ll cover the cost of your accommodation through donations and sponsorship.
Is there a cost for providing transportation for myself or other family members?
Once again like accommodation charges, if we can source you a driver there will be no charge and if we have to cover your transport via donations we will.
Is the service available 24/7?
Yes 0412 448 333 is answered 24/7/365.
Do I have to share facilities with other guests?
No you will be the only guest in a residence.
Can I find out about all accommodation on offer in the area I require to stay?
All properties are inspected by Rural Aid staff in advance of them going onto the database. You can be assured of the highest quality and ongoing standards when it comes to approved properties.
Are meals provided?
No meals are not covered by this program. Some individual property owners may offer that on a personal basis but it is not pre-organised.
Can we be taxied to and from destinations at any time of the day or night?
We will do our best to find a volunteer, or if needed an uber or taxi, to meet your needs. However the time of day and other factors may make this impossible.
How do I make a change to my reservation?
You will be contacted via sms with our direct number and if changes need to be made you can organise that individually with our team when they are in contact with you
What do we do if we have a problem with our accommodation?
You will have a contact number for our team so just let them know by calling 0412 448 333
Do I need to have insurance?
Yes you will need to have comprehensive car insurance if you’re offering transport services and house and public liability insurance coverage of $20m which is normally built into all household insurance policies so there shouldn’t be any additional costs.
What if we find the people unsuitable to stay in our home?
Contact our support team on the mobile 0412448333 and they take care of that for you.
Do we require a police check, and at whose cost?
Yes and we recommend you enquire through Veritas for $23 for a volunteer check. www.veritascheck.com.au
How often might my offered room be required?
Due to the unexpected nature of emergency healthcare, we really have no way of knowing in advance how often a room might be required. We will endeavour to spread the load between all of our generous hosts, so that no one person is unduly burdened.
What does ‘short notice’ mean?
Here at Rural Aid we understand that many of our hosts have significant commitments outside of our program. As a result we will ensure that our hosts have a minimum of three hours notice prior to the arrival of a rural family.