Feedback and Complaints "*" indicates required fields Your DetailsType of Concern* Complaint Feedback Your Name* First Last Your postal address Street Address City State / Province / Region ZIP / Postal Code Your phone number* Your email address* Would you like to be contacted by Rural Aid in response to your feedback?* Yes No Your preferred method of contact* Phone Email Your relationship to Rural Aid services* Client Family Community member Complaint/feedback details*Please use the box below to provide details of your complaint/feedbackIf this is a complaint, have you attempted to resolve this issue?* Yes No If yes, how have you attempted to resolve the issue?What outcome would you like?*Please use the box below to provide details of how you would like this matter resolved What happens next with you feedback or complaint? Upon receiving this form, the staff member reviewing the report will contact you within 2 business days, via your preferred method of contact. We will endeavour to respond to and resolve reports in a matter of days, however it may take a few weeks depending on the complexity of the issue. If this is a complaint, we will attempt to resolve the issue as quickly as possible. Where the issue is more complex and is likely to take more than 28 days, Rural Aid will maintain regular contact with you about the progress of a resolution to your issue.
