Job Portal - Rural Aid - Supporting Rural Communities
Job TitleCounsellor and Community Representative
LocationTwo locations - regional Queensland

The primary objective of this role is to offer counselling support to farmers and farming families, offer other unique mental wellbeing initiatives while building trust and rapport, listening to their story and exploring how they are coping at present, assessing their safety and those around them and practicing appropriate referral processes, if needed. Collaboratively identifying options for further support and facilitating their access to relevant resources and referrals, if required.

Also, to represent Rural Aid and its varying number of services to individual clients and community stakeholders. Building a diverse network that facilitates referral processes and further support to registered farmers, farming families and rural communities.

Key Responsibilities/Accountabilities

• To provide counselling support (face-to-face and/or using telecommunication: phone or Zoom) to registered farmers who require this service and practice appropriate referral processes.
• Provide counselling and support for a diverse range of presenting individuals, couples and families needs.
• Participate in and contribute to local community, regional and state service networks. This includes group work, rural outreach, mental wellbeing initiatives, disaster assistance activities, community development activities and other duties on a need’s basis.
• Participate in ongoing planning, implementation, funding opportunities, monitoring and evaluation of the key aspects of this service.
• To initiate check-in calls, as a follow up support for newly registered farmers, acknowledging their needs, validating their details and explaining Rural Aid’s services, if required.
• To conduct proper assessment of client’s needs and risks, developing an appropriate plan of action.
• Comply with Laws, Policies and Procedures pertinent to the counsellor role, and implemented by: States and Territories, Professional Body (ACA) and Rural Aid.
• Assist, where possible, with out of office activities as a Counsellor and /or RA Representative.
• Generate reports for statistical purposes, as well as secure accurate and timely data entry on CRM.
• To liaise with RA office staff and clients/organisations who are requiring assistance with accessing services.
• Attend to designated events and meetings to represent the organization, establish new connections, acquire relevant information and/or meet farmers to inform them about Rural Aid’s services.
• Improve the reporting of and outcomes from the provision of counselling in rural community mental wellbeing.

Qualifications & Experience

• Tertiary qualification in Counselling, or other relevant qualification.
• Must be currently registered with the Australian Counselling Association (ACA).
• Proven experience as a Registered Counsellor, or similar role (minimum of 2 years).
• Understanding of the following therapeutic approaches: Solution Focused Therapy, Person-Centered Therapy , Cognitive Behaviour Therapy and Psychological First Aid.
• Previous experience working within a team environment, demonstrating a collaborative and supportive approach with internal clients and stakeholders.
• Proven effective communication, computer skills and ability to learn how to navigate through Microsoft Office 365.
• Working with Children Check.
• Ongoing professional development.
• Ability to work independently and as a team.
• Ability and willingness to work remotely and availability to travel for work purposes.
• Drivers licence

To apply: Please send your CV and professional covering letter (maximum 1x A4 page) to Susan Markham, HR Lead using the apply button below. Applications close Sunday 8 August.


“I wanted to take the time to write to sincerely thank you for your drought assistance. The gift cards that you sent were very much appreciated. As we are about to go into 8 years of drought with minimal to no useful rain in the past 2 years, things have been extremely difficult and it is also difficult to express how much the assistance / support is appreciated. Please pass on my sincere thank you to the citizens and businesses that have contributed to Rural Aid.”

Ray Bennett

“Very much appreciated and very helpful. Cannot tell you how much this helps with trying to maintain our breeding ewes as we go into winter.”ted and very helpful. Cannot tell you how much this helps with trying to maintain our breeding ewes as we go into winter.”

Barry and Helen

“Words can’t express our gratitude for the support of ‘Rural Aid’, something we have never considered before. We have always ‘got by’, but our family suggested we apply for this. We are overwhelmed by this generosity, thanks again.”

June and Darryl Joe Kong

“We just want to say a big thank you for the financial assistance that Rural Aid has recently given. We are extremely grateful and it certainly does make a difference.”

Sally Archibald